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Customer Services Manager /Supply Chain

Contract Type: Permanent
Location: Dublin
Contact Name: Laurentina Kennedy
Contact Email:

Job Description

Customer Services Manager /Supply Chain
The customer services and supply chain manager is an integrated role that works across several functions and forms the core of the company's order to cash process. The role reports to the VP Supply Chain and General Manager and is responsible for managing external and internal customer requirements from understanding demand, executing replenishment planning, tracking manufacturing at our outsourced manufacturers' facilities, executing distribution through contracted 3PL and logistics service providers and ending with invoicing and cash collection.


Demand, Replenishment and Inventory Management
Assess forecasted future demand and current firm orders to create a stable replenishment plan that will ensure adequate stock levels are maintained.
Own the relationship with outsourced manufacturing parties as ensuring a stable supply chain will rely on a good relationship with CMO counterparts.
Understand inventory flows in and out as well as intermediate storage states such as quality assurance and stock valuation.
Lead the internal supply and operational planning process with regular meetings with key stakeholders to discuss current performance and communicating manufacturing and shipping plans to stakeholders to allow with their internal supportive planning processes. Responsible for creating purchase orders to secure production slots according to the contractual obligations.
Responsible for responding to changes in demand within the supply chain and solving any supply chain problems that arise as a result.
Requires frequent communication with customers and suppliers to avoid unforeseen changes or surprises or to be able to respond where necessary.

Order to Cash
Work with customers to convert sales forecasts into sales orders according to contracted timeframes.
Develop/Maintain a robust and auditable internal system that will process all sales, purchasing, invoicing and shipping activity throughout the entire order to cash cycle that integrates all related functions internally and externally.
Generate all documentation/reporting accurately and distribute these on time to all parties. These relate to manufacturing, logistics and distribution, freight forwarder, documentation legalization, customers and internal departments.

Customer Service
The role is the operational center for commercial interactions with the customer and it is therefore important to understand the contractual terms that exist between the customer and to build a solid working relationship with each customer.
By doing so you can manage the business and all inquiries or questions that may arise.

Sales Reporting and Support
Maintain master data for customers (including pricing) and actual sales performance data.
Develop a close working relationship with the sales and business development activity supporting account reviews, performance management, sales budget analysis and sales forecast scenario planning.

Strategic Projects
Support the implementation of strategic projects that may arise related to SC and CS functions e.g. Serialization.

Required: BA/BS degree in Supply Chain, Business or a related Field
Required: 5 years related experience in a similar function in the healthcare or pharmaceutical industry with an all-round knowledge of Supply Chain Management and Customer Services including Freight Forwarding and Logistics activity
Excellent understanding of GxP requirements and how this permeates through all functions.
Strong oral and written communication skills, excellent leadership skills and the ability to manage multiple priorities
Demonstrated an understanding of the criticality of attention to detail, data accuracy and document control
Excellent organizational and customer service skills particularly when under pressure, being pro-active rather than re-active with proven ability to improve processes and department efficiencies
The ability to influence at all levels and drive change
Comfortable working in a dynamically changing environment with a multidisciplinary team
Willingness to travel (10-20%)
Computer skills: Microsoft Excel, Word, PowerPoint and Outlook

For further information on this Customer Services and Supply Chain Manager position please contact Laurentina Kennedy at The RFT Group on 01 2302400 / Check out all our open jobs on our Recruitment website:
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