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Desktop Support Technician

Job Title: Desktop Support Technician
Contract Type: Permanent
Location: Munster
Industry:
REF: 122987
Contact Name: John Reid
Contact Email: johnr@rftgroup.ie
Job Published: about 2 years ago

Job Description

Desktop Support Technician:

Our client, a medical devices manufacturer based in Munster are going through a substantial period of growth and now require a Desktop Support Technician.

The Desktop Support Technician will have demonstrable intermediate to senior level competence in some or all of the following areas: Windows OS (Windows 7 & 10), MS Office 365, SSCM, LAN infrastructure, cabling & patch panel maintenance, Active Directory, MS Exchange, PC / Thin Client imaging, Video Conferencing support, VPN support & mobile phone support applications, computers, peripherals and telephony devices for internal customers.

This is a permanent role based in Munster with excellent progression opportunities.

Responsibilities of an Desktop Support Technician:


Organizes and performs Installation, Move, Add, Changes (IMAC) of application, computer, phone and other hardware.
Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems.
Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates.
Maintains, develops and installs network infrastructure equipment and implements necessary changes.
Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
May be responsible for server administration, storage back-up and other data centre activities as needed.

Requirements of an Desktop Support Technician:

3rd Level Qualification in IT
2-3 years relevant work experience
PC Hardware / Software experience
Quality mind-set & Client focus
Basic Networking concepts
Adherence to service level agreements
Ability to provide on-call support on a rotation basis

Please send an up to date CV and cover letter to John Reid at The RFT Group / johnr@rftgroup.ie / on 01-2302400 / www.rftgroup.ie

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The RFT Group, BioPharmaceutical Division specialise exclusively in the recruitment of scientists, engineers and executives for the biotechnology, pharmaceutical and medical device sectors.