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IT Support Technician

Job Title: IT Support Technician
Contract Type: Permanent
Location: Galway
Industry:
REF: 122664
Contact Name: John Reid
Contact Email: johnr@rftgroup.ie
Job Published: 12 months ago

Job Description

IT Support Technician

Our client a rapidly developing multinational Manufacturing company now require an IT Support Technician to help support a growth in employee number.

This is a customer facing role requiring a high service delivery mind-set. Well rounded IS infrastructure knowledge required (Microsoft platforms, Active Directory.). Exposure and experience in supporting enterprise applications desirable. They will also be expected to engage with and/or project manage some IT projects

This is a permanent role based in Galway with an excellent salary and benefits.

Responsibilities of an IT Support Technician:

  • Provide Support for locally supported infrastructure and applications in response to Service Centre tickets, Service requests and ad hoc requests, meeting and exceeding established SLA?s
  • To support methods and tools for the troubleshooting and researching of problems with a focus on root cause analysis and efficient corrective actions
  • Manage the support delivered by vendors under current Service Agreements
  • Organises and performs Installations, Moves, Adds, Changes (IMAC) of applications, computers, telephony and other hardware.
  • Troubleshoots and repairs issues related to phone, computer, peripherals, audio visual, printer, application and operating systems.
  • Plans, tests and partners in the roll-out of upgrades/new applications, hardware, operating systems and infrastructure equipment.
  • Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates.
  • Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.

Requirements of an IT Support Technician:

  • Have a minimum third level diploma in Technology
  • Ideally have 3-4 years in a similar role
  • Rounded IS infrastructure knowledge

To apply please call John Reid on 01 2302400/johnr@rftgroup.ie/www.rftgroup.ie

The RFT Group, Biopharmaceutical Division specialise exclusively in the recruitment of scientists, engineers and executives for the biotechnology, pharmaceutical and medical device sectors.