Job Description
Quality Supervisor – Customer Support
Our client a leading Multinational Healthcare company now require a Customer Quality Supervisor
The Customer Quality Supervisor will lead and supervise a team of 6 Quality Technicians in the European Customer Quality Assurance (ECQA) Group to ensure all Product Complaints are dealt with efficiently and in accordance with relevant internal and external procedures/regulations.
This is a permanent role based in Munster with an excellent salary and benefits and good progression possibilities
Responsibilities for Quality Supervisor – Customer Support:
- Leading and supervising the European Customer Quality Assurance (ECQA) Group.
- Agree objectives, generate training plans, coach team members, carry out performance appraisals and deal with performance related issues.
- Assess workload for the group and allocate tasks accordingly.
- Ensure complaints are logged and closed in a timely and compliant manner.
- Co-Ordinate field actions within Europe communicating with customers and Field Based Employees (FBE’s).
- Driving all assigned Customer Quality projects and ensuring that they are managed in a structured fashion and completed in compliance with the relevant procedures.
- Leading in the area of FDA QSR and ISO13485:2003 requirements, promoting awareness of best industry practice and making appropriate decisions on a daily basis using the Quality Systems Manager as the final arbitrator on critical decisions.
- Work closely with my clients Sister Companies and distributors to ensure that all the necessary processes are in place to deal with Customer Quality issues.
- Managing customer quality support to other departments
- Trending and analysis of key Quality Metrics.
Requirements for Quality Supervisor – Customer Support:
- Third Level Qualification in Quality, Science or Engineering
- 4 years’ experience in a similar role at a supervisory level desirable.
- Ideally this person will come from a Manufacturing/Healthcare background but for the right experience we will be flexible
- Qualified and experienced Lead Auditor
- Strong interpersonal skills with the ability to communicate effectively at all organisational levels.
For more information please contact John Reid at the RFT Group / 01-2302400 / www.rftgroup.ie or click apply
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The RFT Group, BioPharmaceutical Division specialise exclusively in the recruitment of scientists, engineers and executives for the biotechnology, pharmaceutical and medical device sectors.