Customer Quality Supervisor

Job Title: Customer Quality Supervisor
Contract Type: Permanent
REF: 122334
Job Published: over 6 years ago

Job Description

Customer Quality Supervisor:

Our client a leading Multinational Healthcare company now require a Customer Quality Supervisor.

The Customer Quality Supervisor will lead and supervise a team of Quality Technicians in the European Customer Quality Assurance (ECQA) Group to ensure all Product Complaints are dealt with efficiently and in accordance with relevant internal and external procedures/regulations.

This is a permanent role based in Munster.

Responsibilities for Customer Quality Supervisor:

? Leading and supervising the European Customer Quality Assurance (ECQA) Group.

? Agree objectives, generate training plans, coach team members, carry out performance appraisals and deal with performance related issues.

? Assess workload for the group and allocate tasks accordingly.

  • Ensure complaints are logged and closed in a timely and compliant manner.

? Co-Ordinate field actions within Europe communicating with customers and Field Based Employees (FBE?s).

? Driving all assigned Customer Quality projects and ensuring that they are managed in a structured fashion and completed in compliance with the relevant procedures.

? Leading in the area of FDA QSR and ISO13485:2003 requirements, promoting awareness of best industry practice and making appropriate decisions on a daily basis using the Quality Systems Manager as the final arbitrator on critical decisions.

? Work closely with my clients Sister Companies and distributors to ensure that all the necessary processes are in place to deal with Customer Quality issues.

? Managing customer quality support to other departments

? Trending and analysis of key Quality Metrics.

Requirements for Customer Quality Supervisor:

  • Third Level Qualification in Quality, Science or Engineering.
  • Proven knowledge and experience (min 4 years) of working with ISO13485:2003, ISO14971: 2000, the Medical Device Directive and the FDA QSR including 21 CFR Part 820 and 21 CFR Part 11, ideally gained in the medical device industry.
  • Qualified and experienced Lead Auditor, preferably within the Medical Device Industry desirable.
  • 4 years? experience in a similar role at a supervisory level desirable.
  • Strong interpersonal skills with the ability to communicate effectively at all organisational levels.

Please send an up to date CV and cover note to John Reid at the RFT Group / 01-2302400 /

Follow us on Twitter, Facebook and LinkedIn

The RFT Group, BioPharmaceutical Division specialise exclusively in the recruitment of scientists, engineers and executives for the biotechnology, pharmaceutical and medical device sectors.