Customer Services /Supply Chain Specialist

Job Title: Customer Services /Supply Chain Specialist
Contract Type: Permanent
Location: Dublin
REF: 123152
Contact Name: Laurentina Kennedy
Contact Email:
Job Published: over 4 years ago

Job Description

Customer Services /Supply Chain Specialist
The customer services and supply chain is an integrated role that works across several functions and forms the core of the company's order to cash process.
The role reports to the VP Supply Chain and General Manager

Demand, Replenishment and Inventory Management
Assess forecasted future demand and current firm orders to create a stable replenishment plan that will ensure adequate stock levels are maintained.
Understand inventory flows in and out as well as intermediate storage states such as quality assurance and stock valuation.
Responsible for responding to changes in demand within the supply chain and solving any supply chain problems that arise as a result.
Requires frequent communication with customers and suppliers to avoid unforeseen changes or surprises or to be able to respond where necessary.
Order to Cash
Work with customers to convert sales forecasts into sales orders according to contracted timeframes.
Develop/Maintain a robust and auditable internal system that will process all sales, purchasing, invoicing and shipping activity throughout the entire order to cash cycle that integrates all related functions internally and externally.
Generate all documentation/reporting accurately and distribute these on time to all parties. These relate to manufacturing, logistics and distribution, freight forwarder, documentation legalization, customers and internal departments.
Customer Service
The role is the operational center for commercial interactions with the customer and it is therefore important to understand the contractual terms that exist between the customer and to build a solid working relationship with each customer.
By doing so you can manage the business and all inquiries or questions that may arise.
Sales Reporting and Support
Maintain master data for customers (including pricing) and actual sales performance data.
Develop a close working relationship with the sales and business development activity supporting account reviews, performance management, sales budget analysis and sales forecast scenario planning.

Required: BA/BS degree in Supply Chain, Business or a related Field
Required: 3-5years related experience in a similar function in the healthcare or pharmaceutical industry with an all-round knowledge of Supply Chain Management and Customer Services including Freight Forwarding and Logistics activity
Excellent understanding of GxP requirements and how this permeates through all functions.
Strong oral and written communication skills, excellent leadership skills and the ability to manage multiple priorities
Demonstrated an understanding of the criticality of attention to detail, data accuracy and document control
Excellent organizational and customer service skills particularly when under pressure, being pro-active rather than re-active with proven ability to improve processes and department efficiencies
Comfortable working in a dynamically changing environment with a multidisciplinary team
Willingness to travel (10-20%)
Computer skills: Microsoft Excel, Word, PowerPoint and Outlook

For further information on this Customer Services and Supply Chain Manager position please contact Laurentina Kennedy at The RFT Group on 01 2302400 / Check out all our open jobs on our Recruitment website:
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